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Location: Dallas, Texas
Reports To: Clinic Physician
Employment Type: Full-Time

Job Description

The Concierge is crucial to the success and growth of Lifespan Edge, leading the customer experience at designated locations. The Concierge is responsible for meeting the location’s revenue goals across TPE therapies, wellness services, and memberships.

Responsibilities

• Oversee initial customer visits, including tours, sales, and presentations.
• Anticipate client needs and problem-solve in advance.
• Follow up with patients post-consultation to manage wellness plans.
• Handle inquiries, manage complaints and challenges, and secure bookings.
• Arrange transportation details for procedures, including but not limited to airfare, pick-up and drop-off, hotel bookings, and meal recommendations.
• Develop and maintain relationships with top spenders and VIP customers.
• Educate customers on Lifespan Edge treatments and products.
• Implement cross-selling and upselling strategies.
• Manage CRM technology for optimal customer engagement.
• Plan and execute localized marketing campaigns.
• Collaborate with team members for seamless customer service.
• Lead initiatives to address location-specific risks.
• Build local marketing partnerships to generate leads.
• Reduce membership attrition and achieve new membership targets.
• Perform ad hoc responsibilities as required by operations.

What to Expect

In this role, you can expect to:

• Work closely with a cross-functional team to ensure a seamless customer experience.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback and data to identify areas for improvement.
• Handle escalated customer issues and complaints.
• Stay up-to-date on industry trends and best practices in customer experience management.

Required Work Schedule

• Must be available to work one weekend day per week.
• Flexible availability to make outgoing follow-up calls and manage customer inquiries as needed.

Qualifications

• Proven experience in sales and customer service management, preferably in a healthcare or wellness environment.
• Strong understanding of Customer Relationship Management (CRM) systems and KPI tracking.
• Excellent communication and interpersonal skills, capable of building and maintaining profitable relationships.
• Ability to drive and manage multiple sales and marketing strategies effectively.
• Commitment to providing high-quality customer service and enhancing the customer experience.

Education and Experience

• BA in Business Administration, Business Operations, Hospitality, or similar is preferred.
• Minimum 1 year of management or supervisory experience in customer service or the hospitality industry preferred.
• Minimum 1 year in the healthcare or wellness industry preferred.

Our Culture & Perks

We are a patient-centered healthcare facility with a culture that values excellence, compassion, and teamwork. We offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• Meaningful work that makes a difference for our patients.